Jessell at Large

Stations: Stop Ignoring OTA's Advantages

Broadcasters are making a dangerous mistake by promoting the DTV switch and not explaining and promoting the advantages of getting their new digital television over the air. I've seen plenty of broadcasting-produced DTV awareness spots that explain how OTA viewers can remain OTA viewers by buying new TV or converter box, but I've never seen a compelling ad explaining why I should hassle with new gear and stick with OTA reception instead of just calling up my local cable operator.
TVNewsCheck,

Here in the wilds of New Jersey (21 miles due west of the Empire State Building), Cablevision has been running ads for several months warning viewers of the death of analog TV, now just seven days away.

But the ads are not high-minded efforts to make sure no viewer is left behind. No, they're aimed at encouraging over-the-air viewer to throw away their antennas, sign up for "low-cost" cable service and fatten the wallets of the Dolan family.

Story continues after the ad

Cablevision is not alone. Cable operators across the country have been trying to exploit the DTV transition to pad their subscriber rolls. You may have seen similar ads in your market.

In testimony before the FCC earlier this week, the Consumer Union's Joel Kelsey said his group continues to receive consumer complaints about "incomplete and sometimes misleading" in which cable operators push cable as a DTV solution and fail to mention other options.

He cited the Cablevision ad I've been seeing, which was the subject of a critical Consumers Report blog earlier this month. The low-cost cable option, the blogger reports, turns out to be $73 per month after a first-year introductory rate of $53.

Earlier this year, we reported that cable operators would pick up anywhere between 1.6 million and 4.4 million new subscribers, depending on what researcher or industry analyst you ask.

That's quite a range, but not surprising given that there was no consensus on how many over-the-air homes and viewers there were when the TV industry began its DTV awareness efforts 18 months ago.

Not all the OTA-to-cable migration is due to "incomplete and sometimes misleading" advertising. Most of the DTV awareness efforts, regardless of source, include the other options: buying a new digital set or a D-to-A converter so viewers can continue to use their old sets.

But it's fair to say that cable's has picked up a lot (tens or hundreds of thousands?) of extra subscribers by presenting itself as the sole or primary option.

I'm not here to heap criticism on cable for steering OTA viewers to its CSRs. That's good, hard-nosed business. In Cablevision's case, it needs to offset some of the losses its suffering at the hands of Verizon FiOS.

Rather, I want to scold broadcasters for not countering cable with ads extolling the wonders of OTA broadcasting, which include better-than-cable HD, television's best programming and NO MONTHLY SUBSCRIPTION FEE -- EVER.

I've seen plenty of broadcasting-produced DTV awareness spots that explain how OTA viewers can remain OTA viewers by buying new TV or converter box, but I've never seen a compelling ad explaining why I should hassle with new gear and stick with OTA reception instead of just calling up my local cable operator.

Broadcasters' DTV awareness efforts have been led by the NAB and its modesty in promoting broadcasting during the transition is puzzling.

Maybe the broadcasters on the NAB board now see every loss of an OTA home to cable or satellite as a gain of another $3 per year in retransmission consent fees from cable. That would make sense.

Maybe the NAB simply didn't want to antagonize policymakers in Washington by turning the transition into a self-serving exercise.

Or, maybe, as some broadcasters believe, the NAB is not really representing the best interests of the TV broadcasting industry these days. The TV board, the critics say, is studded with executives of companies that have significant cable interests -- Disney, NBC, Cox, Post-Newsweek, Hearst-Argyle.

Whatever the reason, broadcasting is diminished by the loss of each and every OTA home. The never-say-cable OTA faithful are what distinguishes broadcasting from cable. They are what distinguish NBC from USA.

As I wrote last October, broadcasting's universal reach gives broadcasters the edge over cable in advertising. It alone has access to the total audience -- an attribute still highly prized among mass advertisers.

In emergencies, TV stations can reach all the people with critical -- and sometimes life-saving -- information, while, in many cases, operating off the power grid. Because of this, broadcasting is given extra points in Washington during the incessant legislative and regulatory battles.

Losing OTA homes further fragments the broadcast audience and strengthens cable and satellite as competitors. The more subscribers they gain, the more money they spend on programming and the more viewers and ad revenue they take from broadcasting.

As you know, the transition doesn't really end next Friday. The inhabitants of millions of homes will wake up on Saturday morning, turn on the tube and wonder what happened. They'll finally be forced to take action to restore their service.

So, in the weeks following June 12, expect broadcasting to lose hundreds of thousands more OTA viewers to cable and satellite.

Even after all those losses, broadcasting will retain its edge. Based on the numbers I've seen, I'm guessing that 10 million-15 million of the 114 million total TV homes out there will still rely solely on OTA reception. And many millions more will still rely on it for the sets around the house that are not hooked up to cable.

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Comments (13) -

HopeUMakeit Nickname posted over 3 years ago
The reason the broadcasters are quiet with regard promoting THEIR OVER THE AIR ADVANTAGE is because they are to busy wallowing in those re-transmission dollars they have been receiving from the cable companies. You would think those dollars would be put to use developing programming but the bean counters are more concerned about credit lines than programming titles so those dollars become dividends to stockholders. It’s time for the viewers to get some dividends from somebody !
B1HARLEM Nickname posted over 3 years ago
IT IS CLEAR THAT THE GOVT IS DUPLICITOUS IN NOT CONTINUING TO PROVIDE "FREE TV" TO ITS RESIDENTS ......WHAT ARE THEY GOING TO DO WITH THE MONEY (TAXPAYER) GARNERED FROM THE RESALE OF THE SPECTRUM?????? WHY ARE WE LOSING FREE TV ????
PSIPthing Nickname posted over 3 years ago
B1Harlem, you might find that putting foolish things in ALL CAPITALS just makes them more foolish. The government isn't "not continuing" free TV; free tv eists today, and it will exist after June 12. You only need to use those government-provided "free" coupons to buy a converter box. So, the government isn't duplicitous or "singleplicitous." The government has ALREADY spent the money garnered by the "sale" (not resale, it was never sold before, of the spectrum. And, that spectrum will be used to provide various services, including mobile telephone and television services.
Günter Marksteiner posted over 3 years ago
Harry, you obviously haven't seen WHDT's digital transition awareness PSA.
User posted over 3 years ago
Post it on YouTube. I'll stick in in my column next week.
Günter Marksteiner posted over 3 years ago
It's not quite the same when not seen in HD but the YouTube link is: < http://www.youtube.com/watch?v=IOcDK0rYUos > Thank you to technician Andrew Franks. WHDT has been running this PSA for months, four times a day, in both the WPB and MIAMI DMAs and it never fails to get phone calls from cable viewers asking about where to buy an antenna or a converter box. After testing everything on the market we decided to design a proper outdoor antenna from scratch and manufacture it ourselves. We'll offer it on-air in July. v. GM
Lisa Churchville posted over 3 years ago
It's not as simple as a converter box --- there are significant antenna issues that everyone overlooked in this transition. And the "government" isn't helping with antenna or installation. We went from 10 to 51 --- the converter box was a small part of the challenge for most OTA homes.
PSIPthing Nickname posted over 3 years ago
The need for antennae and UHF to VHF and vice-versa certainly a long-overlooked issue. As wastelling viewers the need to rescan their boxes periodically (even post-analog, since stations will continue to increase power and will therefore appear on more boxes.) I saw those matters all addressed on PSAs in the markets I can receive (including one in the "top four" and another in the "top 30' starting in early January. And, sad to say, this was c;learly a broadcaster omission, with most stations just doing the bare minimum.
Kevin Mirek posted over 3 years ago
TV has no Promo inventory left to promote OTA advantages after analyzing their commitments to promoting their websites. "Everybody, stop watching us now and go play with your computer!" That's sarcasm, BTW. TV is finished. Mr, Jessell has won that argument. The only reason Internet operators want TV to keep hanging-on (now using OTA as a reason) is so internet can have their content. When the affiliates finally fall, betrayed by their own Nets and by their own foolishness, we will all see the loss of local news and local programming ... cable, OTA, or Internet. No one else is going to produce the local news in Jackson, Tennessee.
formergm Nickname posted over 3 years ago
Kevin - who cares if anyone is producing the local news in Jackson, Tennessee - or anywhere else. Local news is a disaster anywhere in the country. Nonstop crime, car wrecks, and weather hype defines local news. All of this is wrapped in 10 -12 minutes of terrible car dealer commercials and self serving promotion every awful half-hour. The audience is abandoning this nonsense for good reason - it stinks.
Kevin Mirek posted over 3 years ago
formergm - hey, you could be right. I guess the little leaguers, ASPCA, and the PTA will have to initiate their own websites. Whatever. The main point is, TV is toast. Anyone left owning a station, tower, transmitter, etc is going to be left holding a valueless bag. I'm very happy to have no investment in TV.
Frogicide Nickname posted over 3 years ago
Folks. I spent today catching up with DTV viewer calls. A full 1/3 of the time was spent trying to explain to people how the channel they were trying to get was different than the analog channel. Masking the actual RF channel exacerbates lack of understanding of antenna reception. Also; A lot of the people I spoke with do not have or cannot get internet. Some cannot get dial up, as they have no access to copper telephone, and iffy cell phone reception. Many cannot afford satellite, even if installers could get there. One person had DISH, but the one person in town who could install had left the state, so no one was around to repair the broken system. On the other hand, my impression, not having all that many phone calls, now just 5 days away from cut over, is that most people are ready enough. And one comment I made to some callers, is that DTV will improve.... I remember the first Sears analog TV set, a 5" model, that could get great sound or picture from the one local TV channel, but not both. That was a pre-intercarrier TV set. Long before NTSC was brought to its current level of perfection.
newsbot Nickname posted over 3 years ago
The collusion of group owners and the cable industry goes further than retrans, of course. All those 'added value' channels that are cable-only and not on the OTA side channels, for example. And don't get me started on PBS...

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